The exchange, return or right of withdrawal is accepted and effected under the following conditions:

  • The product must be returned for exchange without signs of use, without being washed or modified, in the same way as it was sold and accompanied by all the components, their invoice and bag.
  • According to Decree-Law no. 24/2014, of February 14, in the exchanges / returns made in the online store the customer has 14 days in a row, after receiving the order at the address chosen by the client, in order to make it.
  • The product should be shipped in its original packaging, with all its components present. Organic Dentistry assumes no responsibility in case of loss or damage occurring when sending the returned product.
  • The shipping costs associated with the exchange / return will be the responsibility of the customer.

If you want to proceed with the exchange / return, please contact us at so we can resolve the situation as soon as possible.